About our client

Vienna Life is a big player and the first life insurance company in Poland which decided to sign agreements with its customers fully online. To do that, the company chose our platform. You can already buy Vienna Life insurance online, using an e-signature.

Needs

• develop in the digital space,
• simplify the process of entering into agreements,
• make life easier for customers who complain that they have to make multiple declarations and read extensive documentation.

Solution

Thanks to Autenti, it is possible to enter into a life insurance agreement online, using an advanced electronic signature. All you need to do is choose an insurance policy on the Veinna Life platform, fill out the form and sign the agreement using an advanced electronic signature. On your laptop, phone or tablet. At home, on a train or in a café. Without scanning, printing, waiting in queues at the post office or sending documents via a courier service. All the while taking care of the environment.

"It is yet another innovation at Vienna Life, addressing the needs of our customers who expect modern and safe ways to use the insurance offered by our company. These operations also fit into the paperless philosophy of VIG Group, which comes down to replacing paper documents with electronic ones", says Jarosław Krasowski, Sales Director of Vienna Life.

Firstly, a customer’s needs and expectations are checked. When an appropriate insurance policy is chosen, a form is filled out and submitted. Then a set of documents required to conclude the chosen agreement is sent to the customer electronically. The last step is to sign the documents electronically. Importantly, you do not need to have an account on the Autenti platform in order to use the e-signature service. This method of authorising documents is legally binding and complies with data security requirements.

"Autenti acts as a trusted third party to the signed agreement by offering a convenient interface and by collecting the documents. The customer has easy access to them and they are safely archived" emphasises Grzegorz Wójcik, Autenti CEO. "We were enthusiastic about this project, bearing in mind the fact that the solution offered by Vienna Life will be a breakthrough on the market", adds Grzegorz.