Do you want to start using the Autenti eDelivery service but don't know where to begin? It’s simple with us. This guide will walk you through the entire process step by step.
1. Log in to your account on the Autenti platform
To set up your Autenti eDelivery inbox, you need an active account on the Autenti platform. Log in to your account, or if you don't have one yet, create a new account. After activating your account, log in to the Autenti platform and go to the "Autenti eDelivery" tab.
ℹ️ Only super-administrators can set up an Autenti eDelivery inbox. If you are not the super-administrator for your company’s account on the Autenti platform, please contact them.
2. Set up strong account security
To start using the Autenti eDelivery inbox, you must enable at least two active security methods—this is a legal requirement! This means using at least two of the following methods from different groups:
- Knowledge (e.g., password)
- Possession (e.g., SMS code proving SIM card possession or an authentication app)
- Biometric (used for securing the mobile app)
Confirmation in the Autenti mobile app replaces two factors, making it a convenient option! You can download the Autenti mobile app here.
Go to the "Security" page. Then, add an additional security method from a different group than the one you already use.
We encourage you to permanently strengthen your account’s security: in the "Log in to Autenti" section, go to "Authentication strength" and switch from basic to strong authentication. If you don't change this, the system will ask for additional factors when performing actions requiring strong authentication.
Return to "Autenti eDelivery". Once your security settings are correctly configured, you should see a ✅ next to "Security level."
3. Verify your account—company or individual
The next step is to verify your account on the Autenti platform. To complete this process, you'll need to sign a free electronic declaration. The signature must be made by authorised company representatives. For individual customers, account verification is simply an identity check—for example, using the mObywatel app.
ℹ️ For company account verification, participation by those authorised to represent the company will be required.
Go to the "Organization details" page. In the "Organization information" section, verify the accuracy of the details. The company name and VAT ID (NIP) should match the actual records. Don’t forget to include the country prefix for the VAT ID. Select "Confirm."
Proceed through the free account verification process.
You will need to sign a declaration confirming your right to represent the company.
After successfully completing the account verification process, the "Organization details" page will display the message "Organization account verified" along with the expiration date of the verification.
ℹ️ If you are unable or unwilling to use the identity verification methods offered in the system—for example, if the person authorised to represent the company is a foreign national—contact Autenti support, who will propose an alternative method and complete the account verification outside the platform.
4. Done!
Return to the "Autenti eDelivery" page. You can now set up your first inbox and start using the Autenti eDelivery service.
If you encounter any issues with activating the Autenti eDelivery service, schedule a demo with our team.
