About the client

iTaxi is a mobile app connecting passengers with licensed taxi drivers, operating in major Polish cities including Warsaw, Kraków, Wrocław, Poznań, the Tri-City area, and Olsztyn. The company serves both individual and business clients, with a focus on modernity and convenience. Its direct connection model between passengers and drivers requires fast, digital internal processes. To support large-scale operations efficiently, iTaxi has been systematically digitalising its document workflows.

The challenge

Paper-based signatures were slowing down HR processes and cooperation with partners, creating high costs and a dependency on courier services. The pandemic and a shift to remote work accelerated the decision to go digital:

“We had been considering electronic document workflows for some time, but the pandemic and remote work sped up the decision to implement,”
explains Renata Bardecka, CFO and Vice President of the Management Board at iTaxi.pl S.A.

The team needed a solution that was intuitive, widely recommended, and easy for users to adopt.

The solution

iTaxi implemented Autenti eSign in key HR and partner-facing processes – including employment contracts, annexes, agreements with clients and contractors, and leave requests.

“The implementation went very smoothly – the solution is highly intuitive,”
notes the team, highlighting that only brief training was needed for those configuring the system and assigning permissions.

The organisation uses a mix of standard electronic signatures and qualified signatures, depending on the type of document. In practice, the cloud-based qualified signature delivered the most impact: without the need for additional hardware and with the option to sign from a mobile phone, formalities became significantly faster.

An added benefit was that many of iTaxi’s clients and partners were already using Autenti – making the adoption even easier and more effective.

The results

• Noticeable acceleration of document workflows in HR and partner collaboration
• Cost savings through reduced paper usage and fewer courier deliveries
• Convenient, mobile qualified signature – no extra devices required
• Consistent signing experience across all parties, as many partners also use Autenti
• Smooth implementation and fast user adoption thanks to the system’s intuitive interface