Faster contracts and less paperwork – Fortum streamlines processes with Autenti
About the client
Fortum is an international energy company, present in Poland since 2003. It offers customers electricity, gas and district heating, serving both households and businesses. The company develops smart, eco-friendly solutions, with a strong focus on digitalisation and the paperless approach. Drawing on its experience in the Scandinavian markets, it prioritises customer service convenience and security. Fortum is a clean energy leader that combines modern technologies with environmental responsibility.
The challenge
With the onset of the COVID-19 pandemic came the need to limit human contact and shift many processes online. Fortum needed a way to quickly and securely sign documents, both with customers and internally. Previous methods required meetings and working with paper, which slowed down service and generated additional costs. The company faced the challenge of digitising its processes in line with its paperless philosophy and commitment to sustainable development.
“Suddenly, due to health reasons, we had to avoid human contact and maximise remote operations.”
– Agnieszka Świętochowska, Customer Acquisition and Retention Manager at Fortum
The solution
Fortum decided to implement the Autenti platform, which enables the signing of legally binding electronic signatures. Thanks to this solution, customers can conclude electricity, gas or medical package contracts within minutes, without needing to meet in person. The tool allowed the company to simplify and speed up its processes, reduce paper consumption, and improve service convenience. The electronic signature naturally aligned with Fortum's eco-conscious strategy, supporting the development of the paperless idea.
“Thanks to our cooperation with Autenti, we are providing our clients with innovative services while ensuring safety during the COVID-19 pandemic.”
– Agnieszka Świętochowska, Customer Acquisition and Retention Manager at Fortum
The results
- Time savings through fast online document signing
- Lower paper usage, reducing costs and supporting the eco strategy
- Flexible processes – ability to sign anywhere, anytime
- Shortened internal operational procedures
- Easier customer service with full security maintained
“We save time, paper and money. Autenti also helped us shorten operational tasks and increase the flexibility of many internal processes.”
– Agnieszka Świętochowska, Customer Acquisition and Retention Manager at Fortum
“Thanks to Autenti, you can confirm the terms of cooperation and sign a contract for electricity, gas or a medical package within just a few minutes.”