About the client

Medicover is a provider of comprehensive employee benefits, encompassing physical and mental health, dental care, eye care, and gym memberships. Employing over 4,000 people, Medicover is the largest Swedish employer in Poland. The company collaborates with both individual clients and small and medium-sized enterprises, offering holistic solutions that support employee wellbeing.

The problem

Before implementing the Autenti platform, Medicover relied on traditional, paper-based methods for signing agreements. Face-to-face meetings necessitated the physical delivery of documents, either in person or via courier, leading to additional costs and significantly prolonging the contract completion process.

As Łukasz Żuchliński, Head of Telesales at Medicover, explained:

"Before implementing the Autenti platform and broadly understood electronic signatures, the entire collaboration process with the client took place face-to-face."

Solution

The COVID-19 pandemic accelerated the digitalisation of processes in many companies, including Medicover. The company opted to implement the Autenti platform, which enables electronic document signing. Key factors influencing the choice of Autenti included:

• the ability to encrypt documents
• quick contract signing
• document archiving in one centralised location
• monitoring the status of signatures

Łukasz Żuchliński also highlighted how Autenti is utilised in his team:

"In the sales department, we use Autenti to sign contracts with our clients in the small and medium-sized enterprise sector as well as with individual clients."

Results

The implementation of Autenti brought significant benefits to Medicover, including:

• Reduced contract signing time: A process that previously took up to two weeks now takes just one day
• Increased efficiency: Nearly 100% of documents in the sales department are now signed electronically
• Enhanced client experience: Clients appreciate the swift and efficient contract implementation process.

"I cannot imagine going back to the old ways, either for Medicover or for our clients. Electronic signatures have become the standard," concludes Łukasz Żuchliński.