About the client

Freedom Nieruchomości is an agency that has been steadily building its position as one of Poland’s largest estate agency networks since 2010. Operating on an exclusive mandate model, it serves clients through nearly 65 branches nationwide. The company combines a modern approach to property sales with strong advisory support at every stage of the transaction – from valuation, promotion, and negotiation, to finalisation and handing over the keys.

The problem

While Freedom’s scale has fuelled its growth, it also posed a major operational challenge over the years.
Their everyday document handling process was dominated by paperwork:

• Printing,
• Handwritten signatures,
• Binders and postal services.
  
  

Documents were constantly being transferred between offices across Poland – a time-consuming process requiring the involvement of many people.

“At Freedom Nieruchomości, we work within a distributed structure. Sending documents between locations, postal visits, or arranging couriers is time-consuming and not particularly efficient.”
— Marta Szczepkowska-Sadoch

“We used to email documents for review, print them at individual branches, and have them signed manually. Then they would just end up in binders on shelves.”

This outdated process slowed things down, frustrated the team, and created tension between the company’s rapid growth and its inefficient workflows.

“Before Autenti, signing contracts felt like something from the Middle Ages.”
— Łukasz Kruszewski

There were also concerns about whether clients and partners would embrace the change or perceive it as a barrier rather than an improvement.

“Our biggest concern was how our partners would react to this new way of signing contracts. We worried that unfamiliarity with the solution might cause delays – or worse, lead to contract withdrawals. But here we were pleasantly surprised: the feedback from our partners was overwhelmingly positive.”
— Marta Szczepkowska-Sadoch

The solution

Freedom needed a solution that would not only eliminate paper but also streamline and accelerate the entire document journey – from preparation to archiving. They chose Autenti.

The process began with a traditional onboarding meeting that confirmed the platform was intuitive and easy to implement.

“We started with a standard introductory meeting with Autenti representatives, during which we discussed the terms of cooperation and signed the agreement. The technical implementation itself was straightforward.”
— Marta Szczepkowska-Sadoch

The platform was quickly adopted across both headquarters and branches. Today, documents are signed remotely from anywhere, and the process is smooth and transparent.

“Remote signing is easier, faster, and saves us time. Autenti also helps organise documents effectively – for instance, we can see who has yet to sign a document. Finding signed documents is much easier too – no more digging through binders. And let’s not forget the environmental benefits – we save a lot of paper.”
— Marta Szczepkowska-Sadoch

The team especially valued features such as document labelling and the ability to grant viewing access to selected employees. Autenti is now used daily by both assistants and document specialists.

Most commonly signed documents include cooperation agreements with agents, brokers, and managers, internal documents, and agreements with business partners.

The results

The introduction of Autenti has genuinely transformed how the Freedom team works. Contract signing is now more consistent, quicker, and more flexible – and the entire process has been simplified to the bare minimum.

“Boosting operational efficiency is key for us. Regardless of how complex the agreement is, it can now be signed ‘in between’ other tasks – which naturally saves both time and money.”
— Łukasz Kruszewski

Instead of endless emails, calls, printing, and document storage – the team now enjoys online access to all files in an organised structure.

“Clarity, instant availability, speed, and the ability to check exactly where a document is in the process.”
— Marta Szczepkowska-Sadoch

Importantly, the implementation of Autenti not only improved internal workflows but also enhanced Freedom’s image as a modern, adaptable organisation – a change noticed by both employees and partners.

Key benefits of implementing Autenti at Freedom Nieruchomości:

• Elimination of inter-branch document transfers
• Centralised coordination of signatures
• Faster finalisation of contracts – even complex ones
• Easier document management and search
• Positive reception of e-signatures by clients and partners
• Strengthened modern image of the company
  
  

What’s next?

At Freedom, this project marks the beginning – not the end – of their digital transformation.

The goal?

Full digitalisation of the contract lifecycle – both internally and in client interactions.

“We want to roll out e-signatures organisation-wide and make signing contracts with our agents fully online. And my personal ambition is to enable clients to sign agency agreements entirely online too. I believe that’s only a matter of time – hopefully within the next few years.”
— Łukasz Kruszewski