About the Client

User.com is a marketing automation platform that collects user behaviour data both online and offline, using it to personalise communication. The solution helps companies build customer relationships and improve sales performance. Operating internationally, the User.com team serves clients across a variety of industries. Their key strength lies in integrating and automating processes within a single tool.

The Challenge

Before implementing Autenti, contracts and NDAs were signed offline, which prolonged both the sales and onboarding processes. Documents had to be scanned and sent via email or courier, with no insight into whether they had been read or signed. This lack of transparency made it difficult to plan next steps. The absence of a remote signing option caused delays and increased the risk of document loss.

“Autenti gives us peace of mind — we know who signed the document, when they did it, and we can be certain that nothing will go missing.”
– Anna Piech, Senior Business Development Manager

The Solution

User.com implemented Autenti eSign, integrating electronic signatures into their daily sales processes. Now, contracts, NDAs, and other documents are sent to clients within moments, can be signed remotely, and are automatically returned to the system. Full visibility into document status means the team knows exactly who opened and signed it — and when. Signing has become a natural part of the process — not a bottleneck, but a booster.

“Software like this simply makes document circulation, signing, and attention to detail easier. We have full control over the entire process.”
– Anna Piech, Senior Business Development Manager

Results

• Signing time reduced from days to minutes
  
  
• No more scanning or manual document delivery
  
  
• Full control over document workflow and status
  
  
• Lower risk of lost documents through centralised storage
  
  
• Faster client onboarding and quicker collaboration launch