About the client

BNP Paribas Leasing Solutions  is one of the largest leasing companies in Europe, operating in 21 countries and belonging to the BNP Paribas Group. For more than 70 years it has supported businesses in key economic sectors, offering flexible, modern financing solutions. 
The company specialises in financing equipment and working capital, enabling enterprises to invest in innovation and growth sustainably. It actively promotes digital transformation and the drive towards net‑zero emissions. Customers come from industries such as agriculture, construction, transport, IT and healthcare.

Problem

The company needed to streamline its online customer service, stay compliant with internal security procedures and increase the efficiency of its digital channel. As Michał Porycki, managing director TS at BNP  Paribas  Leasing  Solutions, notes:

“Digitalising business processes is becoming a priority… The right verification process is crucial to keeping our customers safe in the virtual world. Automated identity‑verification solutions also speed up the process significantly and raise customer satisfaction.”

Solution

The company implemented the eSign service – IDnow, available in BROKER ID on the Autenti platform. The tool combines OCR with machine learning, analyses document authenticity in under 12 seconds and performs a liveness test using facial biometrics, so the entire verification takes only a few dozen seconds and requires nothing more than an ID card and a camera.

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Efekty

1. 24/7 remote identity verification shortens the signing of leasing contracts and loans to mere seconds.
   
   
2. No need for a dealer representative to travel to the customer.
   
   
3. Smoother user experience and higher customer satisfaction.
   
   
4. Greater competitiveness for BNP Paribas Leasing Solutions thanks to process automation.