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Grenke Polska automates leasing processes thanks to e-signature and the Broker ID service
About the client
Grenke is a leasing company operating nationwide with five branches and more than 20 years of market experience. It serves primarily the small- and medium-sized-enterprise sector, offering flexible financial solutions that support investment in technology and business growth. The company focuses on speed, automation and an individual approach to each customer – hence its interest in tools that enable remote, streamlined processes such as e-signature and remote identity verification.
Problem
Grenke already had a process in which customers could generate a leasing quote and submit an application online. The next step toward full digitalisation was to let customers sign leasing contracts remotely, without the need for a physical meeting. At the same time, the company was looking for a remote identity-verification solution compliant with AML requirements, one that would reduce risk and improve business operations.
Solution
Grenke Polska implemented the Autenti platform, which enables online document signing with a qualified electronic signature, and the Broker ID service, which provides fully remote customer identification.
Customers can conclude leasing agreements from anywhere, on any device they choose, while identity verification is performed using, among other methods, facial biometrics, ID-card data and online-banking login. Both solutions support Grenke teams working remotely or in a hybrid model, while significantly increasing convenience and security.
“The Broker ID service provides fully remote customer identification, minimising our risks,” says Wojciech Czech, country sales manager at Grenke Polska.
Results
- Full digitalisation of the leasing-contract process
- Shorter customer-service time – identity verification takes just a few dozen seconds
- 24/7 processing without the need for in-person meetings
- Enhanced security through AML compliance
- Improved working comfort for Grenke teams in remote and hybrid models
- Greater flexibility and convenience for the customer
“One of our key priorities, and a source of market advantage, is process automation and the digitalisation of leasing services. Thanks to cooperation with Autenti, we have added another step to the customer journey – the ability to conclude a leasing contract online using a qualified e-signature.”